Sullivans' accepts Mastercard, Visa & Discover. Please have your credit card number and expiration date available when ordering.

Sullivans' Free Freight/Low Price Policy: Next Day, Second Day and Three Day deliveries are available at an extra charge. All freight charges are based on FOB Hanson Massachusetts, Bessemer Alabama and Reno Nevada. Any account that is 60 days or more past due is ineligible to receive free freight or low price.

Free Freight & Low Price Policies: Meet one of the 3 options listed; 1) Total purchases from the previous 365 days are $20,000 or above will receive free freight & low pricing. 2) Total purchases from the previous 365 days are $10,000 or above will receive free freight on all orders that exceed $300.00 net. 3) Any individual order over $600.00 net will receive free freight & low pricing. Note: Drop ship fees are applied to all drop ship orders. Please refer to our website for details. Except for Hawaii, Alaska, Puerto Rico and all U.S. Territories outside of the continental United States. Qualified shipments to these destinations will receive a 10% discount on ordered products and 50% off UPS freight charges.

Sullivans' General Return Policy: No goods are to be returned without an RGA#, which must be marked on the outside of all packages. RGA#'s are conditional only. The issuance of an RGA# does not automatically assure that a credit will be issued or that an exchange will be made. All authorized returns must include a new order with a shippable total dollar value of at least twice the amount of the return. Close-out and/or other sale items may not be returned. Sullivans reserves the right to charge a 10% restocking fee on all non-defective returns. Unless allowed in accordance with the stated guidelines of a special program or promotion, non-defective goods cannot be returned after 30 days from the date of purchase. Claims of damaged goods, shortages, overages, and any discrepancies must be reported within 7 days of shipment to be considered for an adjustment. Please review our "Customer Returns Policy" below for guidelines on warranties, exchanges, credits and returns.

Sullivans' Pricing Policy: All pricing is subject to change without notice. Sales of most products distributed by Sullivans, Inc. are governed by MAP policies. Please ask your Sullivans sales representative for copies of all MAP policies. All orders of $50.00 or less to any destination will have a $7.50 processing charge.

Sullivans' Open Account Policy: Open account status may be applied for by submitting a completed credit application. We do not allow credit card payments to be made on open account monthly statement balances. Complete details of our General Terms and Conditions are subject to change without notice, please contact Sullivans for complete details. Product descriptions, images & availability are subject to change without notice.

CUSTOMER RETURNS

Sullivans policies for warranties, exchanges, credits and returns - including our 2 to 1 return program. All stated guidelines will apply.

General: All returns must include a new order with a shippable total dollar value of at least twice the amount of the return. For example if a dealer wishes to return an authorized return under the guidelines stated below of products totaling $500 they must place an order for $1,000. Before any consideration for a return can be made it must be verified that the goods were sold by Sullivans. Do not assume that they were. In the case of helmets make sure the code inside the helmet is labeled SI. This designates it as being a helmet sold by Sullivans, Inc.. In selected instances it may be possible for the dealer to make a needed repair or adjustment himself thereby eliminating the need for a return. In this case we will be happy to supply the replacement parts to him at no charge. This option should be considered and explored first whenever feasible. Authorized returns in accordance with the guidelines below will be subject to the following restocking fees. If a dealer's running 365 day return rate is greater than 6% of the dealer's average 365 day sales, they will be charged a 20% re-stocking no matter how many days from purchase date. We reserve the right to charge a 10% restocking fee on all authorized returns of non defective goods. If customers return goods between 181-270 Days (A 20% restocking fee will apply). If customers return goods between 271-364 Days (A 30% restocking fee will apply) No returns can be made of products sold over 365 days ago. Goods returned to satisfy delinquent accounts will be charged a 20% restocking fee.

Guidlines: 1) No goods are to be returned without an RGA#. Any goods returned without an authorized RGA# will be returned to the dealer at the dealer's cost. 2) No RGA# will be issued without a RGA# form being completed and submitted. The RGA must include a complete list of all products the dealer wishes to return and the reason for the return. This will provide us with the paperwork and reason for the return, information we need and the manufacturer may need. Any items that have been returned that not on the RGA will be returned to the dealer at the dealer's expense. 3) RGA#s are conditional only. The issuance of an RGA# does not automatically assure that a credit will be issued or that an exchange will be made. In the case of a return due to a damage or defective claim an evaluation will be made as to the validity of the claim once the product is received at Sullivans. Sullivans reserves the right to determine the validity of the claim and to decide to repair the product if this is an option, replace the product in question, issue a credit, or return the product to the customer. 4) RGA #s are only good for 30 days. 5) Warranted products will be covered according to the terms of the manufacturer's warranty. 6) All goods being returned in accordance with policy guidelines must be returned prepaid in the original packaging. This includes internal and external packaging. The packaging must be in a condition that allows for reuse. 7) When a credit is issued it will be issued within 30 days of receiving the goods. This will allow us time to conduct an internal evaluation, and if appropriate, issue the credit. Exchanges will be made within 15 days. 8) Under no conditions are goods to be picked up from one dealer and delivered to another. 9) Claims of damaged goods, shortages, overages, errors, and any discrepancies must be reported within 7 days of shipment to be considered for an adjustment. 10) Close-out or sale items may not be returned. 11) Limited Edition products may not be returned. 12) Snow clothing and snow boots may not be returned. 13) In all cases a merchandise credit only will be issued. In no case will a cash refund be made.

Sullivans Customer Returns Policy is subject to change without notice.

Effective January 1st, 2012